Friday, June 29, 2012

Dimensions of Service Quality, A. Parasuraman


Dimensions of Service Quality

A. Reliability
          Reliability: Ability to perform the promised service dependably and accurately.
1. Providing services as promised
2. Dependability in handling customers' service problems
3. Performing services right the first time
4. Providing services at the promised time
5. Keeping customers informed about when services will be performed

B. Responsiveness
          Responsiveness:  Willingness to help customers and provide prompt service.
6. Prompt service to customers
7. Willingness to help customers
8. Readiness to respond to customers' requests

C. Assurance
          Assurance:  Knowledge and courtesy of employees and their ability to inspire trust and confidence.
  9. Employees who instill confidence in customers
10. Making customers feel safe in their transactions
11. Employees who are consistently courteous
12. Employees who have the knowledge to answer customer questions 

D. Empathy
·         Empathy:  Caring, individualized attention the firm provides its customers.
13. Giving customers individual attention
14. Employees who deal with customers in a caring fashion
15. Having the customer's best interest at heart
16.Employees who understand the needs of their customers

E. Tangibles
          Tangibles:  Appearance of physical facilities, equipment, personnel, and communication materials.
17. Modern equipment
18. Visually appealing facilities
19. Employees who have a neat, professional appearance
20. Visually appealing materials associated with the service
21. Convenient business hours

Friday, June 15, 2012

NILAI MURNI UKK B.JEPANG KELAS XI.IA.1


XI.IA.1 NAMA NILAI
1 ABDULLAH FAHMI C P 99
2 ADHITYA KUSUMA D 99
3 AGUNG IKAPUTRI M N 90
4 ALIP PRASETYO 93
5 ANDRA MIRANTHI 99
6 ANGELA VINKY 78
7 ANGGI P R 84
8 ASRI SEPTA NINGRUM 98
9 AULIANA AZKA R 89
10 CHAIDAR MIRZA 91
11 DANAN ROBBY D 87
12 DENIYA RANIASTRI 90
13 DIAH TRI UTAMI A 77
14 DIANI PUSPA W 93
15 ERLANGGA A S 95
16 EUGENIA GIFADHINE 94
17 EZRA AYU DANESWARI 99
18 FATHANIA F F 98
19 GRACE ARDINA M 98
20 INTAN PERTIWI 94
21 KRESNANDO BAYU P 91
22 MAULANA SATRIYO P 84
23 MENTARI CITRA P 94
24 NABILA KHOIRUN N 95
25 NANANG KRISTI Y 86
26 NETALIA THERESA 95
27 PRISCA ANINDIA 88
28 SARISHA D 88
29 SELVANA DWI AYUNDA 93
30 SHOFYAN SATRIA R 87
31 SONIA DEVINTA 73
32 ULLY NARWASTU A 81
33 WIHARTI PERMATA S 87
34 YUDI CANDRA B 93
35 YUNI UTAMI 99
36 YUNIARKO ALI T 92

NILAI MURNI UKK B.JEPANG KELAS XI.IA.2


XI.IA.2 NAMA NILAI
1 AJENG DWI KARTIKA 93
2 ALIFIA ARDYARA 98
3 AMELIA KRISTINA P 97
4 ANDI GILANG E 97
5 ANDREAS RAHADIYAN 76
6 ANGGA AJI P 86
7 ASFARINA FEBRIARTI 89
8 AZZAHRA SORAYA B 89
9 BETA AMRINA R 84
10 BTARI TISA A K P 94
11 DEWI RATIH A 94
12 DIAH K 98
13 DIKNAS WAHYU W 100
14 DYAH APRIANA W 98
15 EDUARDUS A N 88
16 FEMA FADHILA N C 70
17 FRANSISKA RIRIS A 99
18 ICHSANTIA I A 86
19 INAS NABILLA A 82
20 JESSICA RAPHITA S 99
21 LIDYA NURH 96
22 MAYA SATIH K 90
23 MIRZA Y I 85
24 NASYWA FATIHA R 95
25 NATASHYA M A 75
26 NURLITA W 83
27 RAMADHANIA PUTRI 77
28 SANIA BUNGA P H 95
29 SATRIA WIRATAMA N 88
30 SKOLASTIKA PRADITA 91
31 THARIQ ARAFATUL A XXX
32 UCHA IRTADIATMA 84
33 ULFI SYAHARA B 84
34 VICKO DWICKY A P 96
35 YOSUA ADHIWEKO 90
36 ZUFAR AMANULLAH M 94

NILAI MURNI UKK B.JEPANG KELAS XI.IA.3


XI.IA.3 NAMA NILAI
1 ADIL RANGGAGENI 91
2 AISYA FARIZA S 94
3 ALMY DWI N 91
4 ANGGARA HAPSARI 88
5 ARDHANARI P 92
6 BAGAS LUTHFI A 90
7 BERLINDA U P 93
8 CONITA HILMA N 94
9 DEA NABELLA S 92
10 DIAH KARTIKA P 89
11 DIANDRA RETNO A 96
12 ETIKA PRIMA SARI 94
13 GILANG DIVA P 86
14 HANANTO DIMAS M 84
15 HASNA FARIDA 94
16 JAMAL RADIFAN 85
17 KARINA ANGGRAENI 88
18 KENT NURCAHYO D 88
19 LIAFATRA NURLAILY 98
20 LINDA AGUSTINAWATI 92
21 MAHARDHIKA SP 82
22 M FADLAN W 70
23 MUHAMMAD RIZA 80
24 NOVITA DEVI A 89
25 OVIE NOVIASARI 95
26 RADEA KARTIKA P 96
27 RATIH PUTRI N 96
28 RIKO ASHARI 91
29 RIZKI AMALI HUSNI 96
30 RONALD R K S 93
31 TERI LESWATI 79
32 TITIS S H 72
33 TIYA DWI YUNITA 85
34 VERA RIHASTI A D 93
35 WILDAN R 74
36 WIM WIDYO BASKORO 75

NILAI MURNI UKK B.JEPANG KELAS XI.IA.4


XI.IA.4 NAMA NILAI
1 AIDOO DIO DJUWENTA 98
2 AKBAR ZADA ENDRADI 96
3 ALDHAN DEWANTO P 88
4 AMELIA R 91
5 ANDREANA YULIA P 93
6 ANGGIT PUTRI UTAMI 93
7 ANGGITA N 99
8 ARYANA RACHMAD S 95
9 ATSILA HANIF A 100
10 DIKA AJI P 92
11 DWI NURHASTUTI 89
12 ERVANDO TOMMY A 80
13 FARA AULIA O 94
14 HAFIDZ IRHAS P 95
15 IQBAL SANDA YUDA 98
16 JULIN AR U 89
17 KUSUMARESMI A P 91
18 LIZARDHI ANUNG B 99
19 MAULANA SHIKA A 94
20 MUH IQBAL O 90
21 M RESA DHIA F XXX
22 NURSABRINA 87
23 OCKY TIARAMUKTI 93
24 RAYNALDI F A 91
25 RESSA ASIH FITRIA 89
26 RR NAIDIA AW 96
27 SAFITRI AYU A 95
28 SAVIRA ANINDITA 93
29 SHABRINA N 95
30 TATAR DWI N 81
31 THORIQ ALFARIZI 92
32 VIOLITA ASTRID W 99
33 WAHID FIRMANSYAH 77
34 YASMIN YAHYA 90

NILAI MURNI UKK B.JEPANG KELAS XI.IA.5


XI.IA.5 NAMA NILAI
1 ADAM ALAMSYAH 83
2 ADHITYA FAUZAN H 92
3 ANAN A SAMUDERA P 93
4 ANGGI DEAN M S 83
5 ASTRIN FEBRIA 88
6 BAYU ADI PAMUNGKAS 80
7 BELLA SARASWATI T 97
8 DANI SUHARTO 91
9 DESY ANDRA M 83
10 DHAFINA ALMAS 98
11 EDO ERDIAN F 83
12 ELOK RAHMA W 73
13 FEBI DWI 93
14 HAGI HUTOMO M 76
15 HANIFA NOVIABIDA 84
16 IRFAN YUANANDA 76
17 KUSUMA DARA Z 81
18 LAILA PERMATASARI 98
19 L LITA NATAYA 98
20 LUH DEYA S 86
21 M ALFARIZI N 87
22 MUSTIKA FEBRIATI 86
23 NAWASASI L M 90
24 NIA KURNIAWATI 97
25 NINE PRIMA NANDA A 97
26 NUR ANISA N 92
27 RACHMA NAFI A L 97
28 RENATA DYAH AP 90
29 RISTIYANTI P 94
30 ROFIQ SUPRAYOGO 91
31 RUSDAN HAFID R 85
32 TU TY HIKMAH AYATI 79
33 YONIKHA R 91
34 ZAKIA MAULIDA A 96

NILAI MURNI UKK B.JEPANG KELAS XI.IA.6


XI.IA.6 NAMA NILAI
1 ADHISTA PUTRI P 93
2 AISHA VIDYA T 99
3 AJENG DYAH S S U 85
4 ANDHIKA GP 90
5 AULIANA DHANI F 81
6 BASANTA PRADANA P 92
7 BELLA ANDHANY 99
8 BELLA MAULIA I K 97
9 CHRISNANDITA A 87
10 DHENOK GUSTI A S 98
11 DIMAS HELMI W 83
12 GINA FAIRUZ 84
13 HERDIAN REDYANTO 82
14 HILGA PRAWINGGA 87
15 IRAWAN ARY P 95
16 JUNIAR FADILLA K 98
17 KARISNA KINANDI 92
18 KUSHARTANTO A G 90
19 LUFTIA ARUM W 95
20 MOHAMAD BANA A 82
21 M HAFIZH K 89
22 NURUL HANI F 95
23 OCTYANA SANTOSA 87
24 PEGIA MARTI 89
25 PUTRI ARIANI 97
26 RAHMA YUNIAR A 100
27 RAKA DWI K 92
28 SARA AMALIA S 97
29 SHINTA DHEWI P 96
30 SUHA AISYAH 78
31 TAUFIQY SENO A 90
32 TIA LOVITA PERTIWI 94
33 WIBOWO ATMOJO 92
34 YOGA PERWIRA A N 89

NILAI MURNI UKK B.JEPANG KELAS XI.IA.7


XI.IA.7 NAMA NILAI
1 AJENG INDY N 81
2 ALLYSA LARASATI 74
3 AMARWATI P 77
4 ANGGI REZKI D S 87
5 ARIAWAN B A 92
6 ASTRIYANI SANDYA P 95
7 BAGAS ADI S 94
8 BRAINVENDRA WIDI D 81
9 CHIQITA MAURICH S 86
10 CLARA NISYA 81
11 DARA HARTANTI W 86
12 DAYINTA A JANIE 80
13 DEBY ARIDA N S 86
14 DIMAS PATRIA S 85
15 DITIA MARLUPIANA 82
16 EGA YAFIARTA 78
17 ELSA EKA S 95
18 GRANEDA AKLEN K 88
19 IQBAL WAHYU R 78
20 MUHAMMAD FAJAR H 83
21 M FIRDHAUS PRATAMA XXX
22 NAJLA SALSABILA N 98
23 NIMAS RACHMA D 95
24 NUANSA WANGI ALAM 98
25 NUGROHO A P 82
26 PANDAN SARI XXX
27 PRAYUDHA NUR F XXX
28 PUTRI ARYO JELANG 80
29 RAMA DAYANTI 90
30 REZTRY MAULIDA 93
31 ROSYANA W K 78
32 SETITI ANDAYANI 90
33 TEGAR B S 87
34 TIO BAGASKARA 70

NILAI MURNI UKK B.JEPANG KELAS XI.IA.8


XI.IA.8 NAMA NILAI
1 ADITYA SURYA P 85
2 AHMAD ARDIANSYAH 97
3 ANGGUN IRINGGA R 89
4 ARADEWI L A 82
5 ARBA RIZKI NOOR 95
6 ARYA DESTA ANDIKA 92
7 ASKARYA QAULAN S 86
8 AULIA BUDI A 87
9 DIELLA AISYAH R 95
10 DIEVARINO D 96
11 DODIK TISNA A 80
12 DWI RACHMAYANTI 87
13 ENO RAPI A 85
14 ERFAN DJATI W 82
15 ERIKA KUSUMA H 93
16 ICHLASIA AINUL F 84
17 IQBAL RAHARJA 91
18 ISNA ALYSA PUTRI 90
19 KENCANA MAHARDIKA 90
20 MORIS SURYA DHARMA 74
21 MUHAMMAD FIRDAUS 84
22 MUHAMMAD IRFAN A 96
23 NERISSA YURIVIN 98
24 PRADNYA PARAMITA 94
25 RAHADIANTI K D 97
26 RAHMADIAN MUTTAQIN 97
27 RETNO SULISTYO U P 98
28 REZA IVANA P 89
29 RIA AYU W 99
30 RIZAL YUDHA P 91
31 SHELICA ALESI 99
32 SINTIA CANDRA 97
33 WAHYU ALIMIRRUCHI 99
34 WAHYU SEDO SABON 93
35 YUNANDRA SRISADEWA 96

NILAI MURNI UKK B.JEPANG KELAS XI.IA.9


XI.IA.9 NAMA NILAI
1 AJI SURYO WIBOWO 93
2 AKBAR RENO ADHI P 96
3 AMALINA SABELA 99
4 ANINDYA P T 99
5 AULIA SUKMA PUTRI 93
6 CHAIRIZA DEWI N 99
7 DARUNI HASTINI M 93
8 DEWI AISYA A H 99
9 DIAH ANGGRAENI N 96
10 DIANA PUSPA W 97
11 EDWIN R N 96
12 FEBRIYAN ISNA R 80
13 GENTA D S 75
14 HANIFAH P 90
15 ILMA LUTHFIANA 100
16 INEZ KHOTAMUL 94
17 KANIA LAKSMI P 100
18 LAKSONO ADI P 81
19 LINA HAPSARI S 87
20 MAULANA NUR ISMAIL 94
21 MAYA SHARIKA 97
22 MUCHAMAD DANANJAYA 82
23 MUHAMMAD EGGY N 75
24 NISITYA MAHISI U 80
25 PRISMA NURAHMATIKA 89
26 RR CITRA ARISTI A 93
27 RESTRA OKI BASKARA 91
28 RIDA PERTIWI 96
29 RINALDY YULIAN B 97
30 RIZAL RIAN DHALAS XXX
31 RIZAL SYAHRIAR 83
32 SOFIA DIVA A 94
33 SUSIAM WAHYU R 86
34 TAUFIQ M WIJAYANTO 99
35 VITA NUR W 99