Dimensions of Service Quality, A. Parasuraman

Dimensions of Service Quality

A. Reliability

•          Reliability: Ability to perform the promised service dependably and accurately.

1. Providing services as promised

2. Dependability in handling customers' service problems

3. Performing services right the first time

4. Providing services at the promised time

5. Keeping customers informed about when services will be performed

B. Responsiveness

•          Responsiveness:  Willingness to help customers and provide prompt service.

6. Prompt service to customers

7. Willingness to help customers

8. Readiness to respond to customers' requests

C. Assurance

•          Assurance:  Knowledge and courtesy of employees and their ability to inspire trust and confidence.

  9. Employees who instill confidence in customers

10. Making customers feel safe in their transactions

11. Employees who are consistently courteous

12. Employees who have the knowledge to answer customer questions 

D. Empathy

·         Empathy:  Caring, individualized attention the firm provides its customers.

13. Giving customers individual attention

14. Employees who deal with customers in a caring fashion

15. Having the customer's best interest at heart

16.Employees who understand the needs of their customers

E. Tangibles

•          Tangibles:  Appearance of physical facilities, equipment, personnel, and communication materials.

17. Modern equipment

18. Visually appealing facilities

19. Employees who have a neat, professional appearance

20. Visually appealing materials associated with the service

21. Convenient business hours

What A Wonderful World (Indonesia)

Visit Indonesia 2012 : The Lost Atlantis Finally Found

NILAI MURNI UKK B.JEPANG KELAS XI.IA.1

XI.IA.1	NAMA	NILAI
1	ABDULLAH FAHMI C P	99
2	ADHITYA KUSUMA D	99
3	AGUNG IKAPUTRI M N	90
4	ALIP PRASETYO	93
5	ANDRA MIRANTHI	99
6	ANGELA VINKY	78
7	ANGGI P R	84
8	ASRI SEPTA NINGRUM	98
9	AULIANA AZKA R	89
10	CHAIDAR MIRZA	91
11	DANAN ROBBY D	87
12	DENIYA RANIASTRI	90
13	DIAH TRI UTAMI A	77
14	DIANI PUSPA W	93
15	ERLANGGA A S	95
16	EUGENIA GIFADHINE	94
17	EZRA AYU DANESWARI	99
18	FATHANIA F F	98
19	GRACE ARDINA M	98
20	INTAN PERTIWI	94
21	KRESNANDO BAYU P	91
22	MAULANA SATRIYO P	84
23	MENTARI CITRA P	94
24	NABILA KHOIRUN N	95
25	NANANG KRISTI Y	86
26	NETALIA THERESA	95
27	PRISCA ANINDIA	88
28	SARISHA D	88
29	SELVANA DWI AYUNDA	93
30	SHOFYAN SATRIA R	87
31	SONIA DEVINTA	73
32	ULLY NARWASTU A	81
33	WIHARTI PERMATA S	87
34	YUDI CANDRA B	93
35	YUNI UTAMI	99
36	YUNIARKO ALI T	92

NILAI MURNI UKK B.JEPANG KELAS XI.IA.2

XI.IA.2	NAMA	NILAI
1	AJENG DWI KARTIKA	93
2	ALIFIA ARDYARA	98
3	AMELIA KRISTINA P	97
4	ANDI GILANG E	97
5	ANDREAS RAHADIYAN	76
6	ANGGA AJI P	86
7	ASFARINA FEBRIARTI	89
8	AZZAHRA SORAYA B	89
9	BETA AMRINA R	84
10	BTARI TISA A K P	94
11	DEWI RATIH A	94
12	DIAH K	98
13	DIKNAS WAHYU W	100
14	DYAH APRIANA W	98
15	EDUARDUS A N	88
16	FEMA FADHILA N C	70
17	FRANSISKA RIRIS A	99
18	ICHSANTIA I A	86
19	INAS NABILLA A	82
20	JESSICA RAPHITA S	99
21	LIDYA NURH	96
22	MAYA SATIH K	90
23	MIRZA Y I	85
24	NASYWA FATIHA R	95
25	NATASHYA M A	75
26	NURLITA W	83
27	RAMADHANIA PUTRI	77
28	SANIA BUNGA P H	95
29	SATRIA WIRATAMA N	88
30	SKOLASTIKA PRADITA	91
31	THARIQ ARAFATUL A	XXX
32	UCHA IRTADIATMA	84
33	ULFI SYAHARA B	84
34	VICKO DWICKY A P	96
35	YOSUA ADHIWEKO	90
36	ZUFAR AMANULLAH M	94

NILAI MURNI UKK B.JEPANG KELAS XI.IA.3

XI.IA.3	NAMA	NILAI
1	ADIL RANGGAGENI	91
2	AISYA FARIZA S	94
3	ALMY DWI N	91
4	ANGGARA HAPSARI	88
5	ARDHANARI P	92
6	BAGAS LUTHFI A	90
7	BERLINDA U P	93
8	CONITA HILMA N	94
9	DEA NABELLA S	92
10	DIAH KARTIKA P	89
11	DIANDRA RETNO A	96
12	ETIKA PRIMA SARI	94
13	GILANG DIVA P	86
14	HANANTO DIMAS M	84
15	HASNA FARIDA	94
16	JAMAL RADIFAN	85
17	KARINA ANGGRAENI	88
18	KENT NURCAHYO D	88
19	LIAFATRA NURLAILY	98
20	LINDA AGUSTINAWATI	92
21	MAHARDHIKA SP	82
22	M FADLAN W	70
23	MUHAMMAD RIZA	80
24	NOVITA DEVI A	89
25	OVIE NOVIASARI	95
26	RADEA KARTIKA P	96
27	RATIH PUTRI N	96
28	RIKO ASHARI	91
29	RIZKI AMALI HUSNI	96
30	RONALD R K S	93
31	TERI LESWATI	79
32	TITIS S H	72
33	TIYA DWI YUNITA	85
34	VERA RIHASTI A D	93
35	WILDAN R	74
36	WIM WIDYO BASKORO	75

NILAI MURNI UKK B.JEPANG KELAS XI.IA.4

XI.IA.4	NAMA	NILAI
1	AIDOO DIO DJUWENTA	98
2	AKBAR ZADA ENDRADI	96
3	ALDHAN DEWANTO P	88
4	AMELIA R	91
5	ANDREANA YULIA P	93
6	ANGGIT PUTRI UTAMI	93
7	ANGGITA N	99
8	ARYANA RACHMAD S	95
9	ATSILA HANIF A	100
10	DIKA AJI P	92
11	DWI NURHASTUTI	89
12	ERVANDO TOMMY A	80
13	FARA AULIA O	94
14	HAFIDZ IRHAS P	95
15	IQBAL SANDA YUDA	98
16	JULIN AR U	89
17	KUSUMARESMI A P	91
18	LIZARDHI ANUNG B	99
19	MAULANA SHIKA A	94
20	MUH IQBAL O	90
21	M RESA DHIA F	XXX
22	NURSABRINA	87
23	OCKY TIARAMUKTI	93
24	RAYNALDI F A	91
25	RESSA ASIH FITRIA	89
26	RR NAIDIA AW	96
27	SAFITRI AYU A	95
28	SAVIRA ANINDITA	93
29	SHABRINA N	95
30	TATAR DWI N	81
31	THORIQ ALFARIZI	92
32	VIOLITA ASTRID W	99
33	WAHID FIRMANSYAH	77
34	YASMIN YAHYA	90

NILAI MURNI UKK B.JEPANG KELAS XI.IA.5

XI.IA.5	NAMA	NILAI
1	ADAM ALAMSYAH	83
2	ADHITYA FAUZAN H	92
3	ANAN A SAMUDERA P	93
4	ANGGI DEAN M S	83
5	ASTRIN FEBRIA	88
6	BAYU ADI PAMUNGKAS	80
7	BELLA SARASWATI T	97
8	DANI SUHARTO	91
9	DESY ANDRA M	83
10	DHAFINA ALMAS	98
11	EDO ERDIAN F	83
12	ELOK RAHMA W	73
13	FEBI DWI	93
14	HAGI HUTOMO M	76
15	HANIFA NOVIABIDA	84
16	IRFAN YUANANDA	76
17	KUSUMA DARA Z	81
18	LAILA PERMATASARI	98
19	L LITA NATAYA	98
20	LUH DEYA S	86
21	M ALFARIZI N	87
22	MUSTIKA FEBRIATI	86
23	NAWASASI L M	90
24	NIA KURNIAWATI	97
25	NINE PRIMA NANDA A	97
26	NUR ANISA N	92
27	RACHMA NAFI A L	97
28	RENATA DYAH AP	90
29	RISTIYANTI P	94
30	ROFIQ SUPRAYOGO	91
31	RUSDAN HAFID R	85
32	TU TY HIKMAH AYATI	79
33	YONIKHA R	91
34	ZAKIA MAULIDA A	96

NILAI MURNI UKK B.JEPANG KELAS XI.IA.6

XI.IA.6	NAMA	NILAI
1	ADHISTA PUTRI P	93
2	AISHA VIDYA T	99
3	AJENG DYAH S S U	85
4	ANDHIKA GP	90
5	AULIANA DHANI F	81
6	BASANTA PRADANA P	92
7	BELLA ANDHANY	99
8	BELLA MAULIA I K	97
9	CHRISNANDITA A	87
10	DHENOK GUSTI A S	98
11	DIMAS HELMI W	83
12	GINA FAIRUZ	84
13	HERDIAN REDYANTO	82
14	HILGA PRAWINGGA	87
15	IRAWAN ARY P	95
16	JUNIAR FADILLA K	98
17	KARISNA KINANDI	92
18	KUSHARTANTO A G	90
19	LUFTIA ARUM W	95
20	MOHAMAD BANA A	82
21	M HAFIZH K	89
22	NURUL HANI F	95
23	OCTYANA SANTOSA	87
24	PEGIA MARTI	89
25	PUTRI ARIANI	97
26	RAHMA YUNIAR A	100
27	RAKA DWI K	92
28	SARA AMALIA S	97
29	SHINTA DHEWI P	96
30	SUHA AISYAH	78
31	TAUFIQY SENO A	90
32	TIA LOVITA PERTIWI	94
33	WIBOWO ATMOJO	92
34	YOGA PERWIRA A N	89

NILAI MURNI UKK B.JEPANG KELAS XI.IA.7

XI.IA.7	NAMA	NILAI
1	AJENG INDY N	81
2	ALLYSA LARASATI	74
3	AMARWATI P	77
4	ANGGI REZKI D S	87
5	ARIAWAN B A	92
6	ASTRIYANI SANDYA P	95
7	BAGAS ADI S	94
8	BRAINVENDRA WIDI D	81
9	CHIQITA MAURICH S	86
10	CLARA NISYA	81
11	DARA HARTANTI W	86
12	DAYINTA A JANIE	80
13	DEBY ARIDA N S	86
14	DIMAS PATRIA S	85
15	DITIA MARLUPIANA	82
16	EGA YAFIARTA	78
17	ELSA EKA S	95
18	GRANEDA AKLEN K	88
19	IQBAL WAHYU R	78
20	MUHAMMAD FAJAR H	83
21	M FIRDHAUS PRATAMA	XXX
22	NAJLA SALSABILA N	98
23	NIMAS RACHMA D	95
24	NUANSA WANGI ALAM	98
25	NUGROHO A P	82
26	PANDAN SARI	XXX
27	PRAYUDHA NUR F	XXX
28	PUTRI ARYO JELANG	80
29	RAMA DAYANTI	90
30	REZTRY MAULIDA	93
31	ROSYANA W K	78
32	SETITI ANDAYANI	90
33	TEGAR B S	87
34	TIO BAGASKARA	70

NILAI MURNI UKK B.JEPANG KELAS XI.IA.8

XI.IA.8	NAMA	NILAI
1	ADITYA SURYA P	85
2	AHMAD ARDIANSYAH	97
3	ANGGUN IRINGGA R	89
4	ARADEWI L A	82
5	ARBA RIZKI NOOR	95
6	ARYA DESTA ANDIKA	92
7	ASKARYA QAULAN S	86
8	AULIA BUDI A	87
9	DIELLA AISYAH R	95
10	DIEVARINO D	96
11	DODIK TISNA A	80
12	DWI RACHMAYANTI	87
13	ENO RAPI A	85
14	ERFAN DJATI W	82
15	ERIKA KUSUMA H	93
16	ICHLASIA AINUL F	84
17	IQBAL RAHARJA	91
18	ISNA ALYSA PUTRI	90
19	KENCANA MAHARDIKA	90
20	MORIS SURYA DHARMA	74
21	MUHAMMAD FIRDAUS	84
22	MUHAMMAD IRFAN A	96
23	NERISSA YURIVIN	98
24	PRADNYA PARAMITA	94
25	RAHADIANTI K D	97
26	RAHMADIAN MUTTAQIN	97
27	RETNO SULISTYO U P	98
28	REZA IVANA P	89
29	RIA AYU W	99
30	RIZAL YUDHA P	91
31	SHELICA ALESI	99
32	SINTIA CANDRA	97
33	WAHYU ALIMIRRUCHI	99
34	WAHYU SEDO SABON	93
35	YUNANDRA SRISADEWA	96

NILAI MURNI UKK B.JEPANG KELAS XI.IA.9

XI.IA.9 NAMA NILAI 1 AJI SURYO WIBOWO 93 2 AKBAR RENO ADHI P 96 3 AMALINA SABELA 99 4 ANINDYA P T 99 5 AULIA SUKMA PUTRI 93 6 CHAIRIZA DEWI N 99 7 DARUNI HASTINI M 93 8 DEWI AISYA A H 99 9 DIAH ANGGRAENI N 96 10 DIANA PUSPA W 97 11 EDWIN R N 96 12 FEBRIYAN ISNA R 80 13 GENTA D S 75 14 HANIFAH P 90 15 ILMA LUTHFIANA 100 16 INEZ KHOTAMUL 94 17 KANIA LAKSMI P 100 18 LAKSONO ADI P 81 19 LINA HAPSARI S 87 20 MAULANA NUR ISMAIL 94 21 MAYA SHARIKA 97 22 MUCHAMAD DANANJAYA 82 23 MUHAMMAD EGGY N 75 24 NISITYA MAHISI U 80 25 PRISMA NURAHMATIKA 89 26 RR CITRA ARISTI A 93 27 RESTRA OKI BASKARA 91 28 RIDA PERTIWI 96 29 RINALDY YULIAN B 97 30 RIZAL RIAN DHALAS XXX 31 RIZAL SYAHRIAR 83 32 SOFIA DIVA A 94 33 SUSIAM WAHYU R 86 34 TAUFIQ M WIJAYANTO 99 35 VITA NUR W 99